Shazam Privacy Policy
Last updated: April 10, 2026
At Shazam, we are committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email, phone number, and government-issued identification for account registration and identity verification. Financial details including bank account information, payment methods, and transaction histories are gathered to process deposits, withdrawals, and ensure anti-money laundering (AML) compliance. We also collect technical data like IP addresses, device information, and gaming activity such as betting patterns and session durations to optimize our platform and monitor security.
How We Use Your Information
Your information is used to create and manage your account, verify identity, and process payments in line with our contractual obligations and Australian gambling regulations. We utilize it for providing personalized gaming experiences, fraud prevention, and responsible gambling measures. Additionally, data supports customer support, platform security, and compliance with AUSTRAC requirements and state licensing authorities.
Information Sharing
We share personal information with regulatory bodies such as AUSTRAC for AML compliance, state gambling regulators, and law enforcement when required by law. It may also be disclosed to service providers like payment processors and identity verification services under strict confidentiality agreements compliant with the APPs. We do not sell your data to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access or breaches. Regular security audits and compliance with Australian privacy standards ensure data integrity during storage and transmission. Personal and financial data is retained only as long as necessary for legal, regulatory, or business purposes, typically 7 years post-account closure.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or delete your personal information held by us. You may request details on how your data is processed, withdraw consent for non-essential uses, or lodge complaints with the Office of the Australian Information Commissioner (OAIC) if needed. We facilitate these rights through simple procedures and respond promptly to your requests.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyze usage, and prevent fraud. These collect data on your interactions for security and personalization, in compliance with Australian privacy laws. You can manage cookie preferences through your browser settings.
Contact Us
For privacy concerns or to exercise your rights, please contact our Data Protection Officer.
[email protected]